IHSS — San Bernardino County Human Services (Public Authority)

San Bernardino County’s IHSS program and Public Authority in one office system: applications and referrals, the home needs assessment by an IHSS social worker, and the Public Authority registry of screened caregivers, with interview help by phone or at home, plus backup provider help in emergencies.

Why this place helps: The Public Authority’s registry and interview assistance solve the hardest step for many families: finding and hiring a trustworthy caregiver after approval.

Who it is for: San Bernardino County residents who are age 65 or older, blind, or disabled, live in their own home, and cannot live safely at home without help. Anyone who knows of a person in need, including family, friends, and doctors, can make the referral.

Hours: Call to ask today’s hours (the county encourages handling business by phone and making an appointment for in-person visits)

Ask for: The IHSS intake or referral line, to start an application.

When you call, say: “I need help at home to stay safe. I want to apply for IHSS, or refer someone who does.”

What to bring: The applicant’s Social Security number, phone number, income and asset information, and health information including the doctor’s name and phone number; the county says having these ready helps the first call.

What to do: Call 1-866-985-6322, or the referral line at 1-877-800-4544, to open the case. After the phone screening, a social worker will visit the home to assess needs.

Address: Main IHSS / Public Authority Office, 784 E. Hospitality Lane, San Bernardino, CA 92415

Phone: 1-866-985-6322 (Public Authority); 1-877-800-4544 (IHSS referral line in the county’s seniors guide)